Frequently Asked Questions and Answers
Q. Do you offer any warranties on your merchandise?
A. Venetian Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds. In addition, you may purchase Venetian Jewelers Online LLC Platinum Protection Plan. The 3-5 years Extended Service Plan furnishes labor and parts necessary to maintain your merchandise in usable and wearable condition provided such service is necessitated by merchandise worn during normal conditions. For more information please call 1.866.399.4367
Q. What is Venetian Jewelers' return and refund policy?
A. We offer a 30-day return for a full refund on all undamaged jewelry purchased through VenetianJewelers.com. A customer wanting a return should call our Customer Service Center at 1.866.399.4367 and request an RMA (Return Merchandise Authorization). No merchandise will be accepted for return without an RMA first issued by our Customer Service Center.
Q. What determines the price of a diamond?
A. A diamond's value is determined by its carat weight, color, cut, and clarity. For further information about diamonds please refer to the 4Cs Diamond Guide articles on the Venetian News.
Q. What is the difference between white gold and platinum?
A. White gold is pure gold that is mixed with alloys to give it a white color. Platinum is pure metal that is naturally white and much more durable and stronger than white gold.
Q. What is the difference between natural and lab-created stones?
A. Lab-created stones are formed in a controlled environment whereas natural gemstones are formed by mother nature's natural processes. Both share the same physical, chemical and visual properties. The lab produced stone is usually free from major defects and can be structurally stronger than its natural counterpart while also achieving optimum color.
Q. Do all rings come in the same size or are there different sizes available?
A. All of our rings are sized to what has been determined is an average finger size. When you purchase a ring on VenetianJewelers.com, you will be shown the size (or sizes) in which the ring is available. If your finger is a different size, we can adjust the ring.
Q. Why do you measure jewelry in millimeters?
A. The millimeter is our standard unit of measurement for jewelry dimensions. By using millimeters, we can provide you with the most accurate height, width and length for your jewelry. To give you a better idea of your jewelry's dimensions:
75MM is approximately 3 inches
50MM is approximately 2 inches
25MM is approximately 1 inch
19MM is approximately 3/4 inch
13MM is approximately 1/2 inch
6MM is approximately 1/4 inch
3MM is approximately 1/8 inch
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Q. What is your policy regarding the gold supply chain?
A. We take the impact of our company's supply chain seriously, and we believe that gold should be extracted and processed in a manner that respects the needs of current and future generations.